Refund policy

### Final-sale orders

All sales are final. We do not provide change-of-mind refunds for memorial products ordered through this store.

### Damage and production mistakes

For an item that arrives damaged or contains a mistake on our side, we arrange a correction or replacement and cover the necessary shipping. Contact Priority Cremation, Inc. before returning an item. If a correction or replacement cannot resolve the issue, we will discuss the appropriate resolution, including any refund that is due.

### Payments made to the funeral home

Families pay Priority Cremation, Inc. directly. Any approved customer refund is handled by the funeral home for the payment it collected. Contact support@prioritycremation.com or 19512666620 for the applicable method and timing.

Submitting a refund or change request does not itself stop production. We will confirm what can be done. These policies apply to the memorial products ordered through this store, not unrelated funeral-home services, and do not limit rights available under applicable law.